Leading a UX team on initiatives to help new hires and EY employees globally. By working closely with research, we were able to infuse design thinking methodologies into each project.

• - Built a CMS site that streamlined the onboarding experience worldwide by mapping out the current state for each country and creating a customized solution that worked for everyone. This project allowed the global and local teams to implement updates to the site faster by working together
• - Improved the UX of the EY chat bot by applying industry best practices to the existing framework. This enabled the product team to have measurable results for each area of focus
• - Created design strategy by working closely with research and analytics to help drive decisions on how budgets for the EY Talent team should be allocated for the next fiscal year. This included taking a look at current systems and understanding how they could be improved to not only meet our user's needs but also how it meets industry standards.

Managed a team of UX Designers on AdManager and ensuring the success of each of their projects.

• - Strategized, implemented, and maintained program initiatives that adhered to organizational objectives
• - Developed program assessment protocols for evaluation and improvement
• - Oversaw multiple project teams, ensuring program goals were reached
• - Worked closely with cross-functional stakeholders to plan and develop scope, deliverables, required resources, work plan, and timing for new initiatives

Entrepreneurial mind-set to get the job done by helping teams work more effectively during a hiring freeze. Championing the Design Thinking process throughout the organization by guiding Dev, QA and PM teams on each new product and feature offering. Leading the requirements gathering process by interviewing SME and users then mapping out process flows for a shared understanding and empathy for the user. Planning product roadmap for each release and create go-to-market strategies. Collaborating across teams to ensure product launches are timely and each team is held accountable for their part.

• - Championing Design Thinking process
• - Lead requirements gathering
• - Plan product roadmaps and create go-to-market strategies
• - Manage product launches

Help clients understand their user’s needs and lead their respective teams in brainstorming creative solutions. Work with clients such as:

Ogilvy DC - Concept testing virtual reality app by scoping out client's user research needs, managed multiple vendors and planned back-to-back sessions across 4 markets while staying within strict legal guidelines. Led all evaluative research sessions for a new VR app for a government agency.

Florida Blue - Managed all aspects of user research on responsive member sites while working with agile teams, partnering with vendors and ensuring feedback is worked into upcoming cycle of implementation. Research methods included remote/un-moderated, click-testing, card sort and remote/in-person moderated for responsive member sites.

Spearheaded new efforts to on-going user research nationwide that has led to a shift in the application development process to ensure user feedback informs development. This has resulted in less churn during development and more efficiency.

Using user interviews/usability testing, stakeholder/subject matter expert interviews, Voice of Customer data analysis, web analytics and competitive analysis to holistically ‘connect the dots’ and uncover meaningful information that was then shared with the organization.

Partnered with other functions – Client Advocates, Strategic Account Managers and Development – to ensure insights are leveraged and represented throughout the entire design process.

Working with clients to understand business needs and to create UX research solutions. Experience moderating 1:1 usability studies, using remote/un-moderated usability tools. Designing and writing discussion guides, screeners, test protocols, and final reports. Conducting presentations with senior-level business managers and executives.

Responsibilities also include information architecture work in the shipping, insurance and financial industries on sites and Facebook applications.

Creating B2B entitlement-based CMS website solutions for internal and third-party agents nationwide in the lines of annuities, life insurance, and mutual funds.

Responsible for creating solutions for global transactional, informational and e-commerce sites. Experience in documenting the organization of content, navigation principles and page structures based on usability testing, in-depth knowledge of users and the industry's best practices. Using metrics to measure the effectiveness, efficiency, and user satisfaction of applications and websites.

Lead GUI designer and user centric design specialist of external and internal facing web applications. Focused on usability, consistency, and information architecture.

Ensured usability of internal performance management application for over 125,000 global users in various languages and countries. Experience conducting remote usability testing and analyzing data.

Created screen mock-ups, prototypes, style guides, and UI design specifications